Missional Marketing · Coach Training
Comms Director Role Plays
AI search behavior · Market analysis · FoundFirst findability · Scheduling the follow-up
Role Play 1 — Newcomer
Role Play 2 — DIY-er
Role Play 3 — Budget Gatekeeper
Role Play 4 — Burned Veteran
Dialogue
Coach
Hey, can I show you something that might reframe how you're thinking about outreach? It'll take about 5 minutes and I think it'll be really eye-opening.
Comms Dir
Sure, yeah — I'm always trying to learn. Honestly, I'm still figuring out half of what my job even is.
Coach
I get that — and that's actually really common for people stepping into this role. You're not behind, you're just not alone. So let me ask you — when someone in Madison is going through something hard, a divorce, a loss, anxiety, feeling like life has no purpose — where do they go first?
Comms Dir
I mean... Google, right?
Coach
That was true until pretty recently. But here's what's shifting — a growing number of people now go straight to AI. ChatGPT, Google's AI Overview, Perplexity. They type something like "Is there a church in Madison that's welcoming and not too formal?" and the AI just... answers them. It doesn't show a list of websites anymore. It picks one or two and surfaces them directly.
Comms Dir
Oh wow. I had no idea that was happening.
Coach
Most people don't yet. And here's why it matters for High Point. We did a market analysis of your 5-mile radius. There are roughly 155,000 people within reach of your building. About 49,000 of those are spiritually open but unchurched. And about 15,500 are actively searching for a church right now — this month.
Comms Dir
That's... a lot of people.
Coach
It is. And High Point's current market penetration is less than 0.4%. That means 99.6% of your local community hasn't found you yet. So the question isn't really "should we do marketing?" — the question is, "are we findable when people are already looking?"
Comms Dir
Okay, that hits different when you put it that way.
Coach
(shares screen) If I search for "welcoming church in Madison Wisconsin" in ChatGPT right now — High Point doesn't come up. But a FoundFirst website is structured specifically so AI and Google both surface it when people search with that kind of intent. It's called AI-optimized findability.
Comms Dir
So it's like... SEO, but for AI?
Coach
Exactly — you nailed it. It's the next generation of being found. Now — here's what I'd love to do. You're absorbing a lot, and I think the real conversation needs to include your pastor or executive pastor, because this touches on vision and budget. Could we get 45 minutes on the calendar with them? I'd bring in our FoundFirst executive who does this analysis every day.
Comms Dir
Yeah, I think Pastor Mike would want to hear this. Let me check with him.
Coach
Perfect. I'll send you a short one-pager you can forward to him — something that frames it around mission, not marketing. That tends to land better with senior pastors.
Coach debrief notes
- Used accessible language throughout — no jargon
- Led with the people behind the numbers, not the numbers themselves
- Live search demo created a memorable "show don't tell" moment
- Gave her language and a tool (the one-pager) to sell it upward
- Closed naturally — no pressure, just a calendar ask
Dialogue
Coach
I want to shift gears for a second and talk about something that's changing really fast in the digital space — specifically how people search for churches now. Are you seeing any changes in where your website traffic comes from?
Comms Dir
Honestly, I don't look at analytics that closely. I manage the website, post on social, handle the bulletin... it's a lot. The website is fine, I think.
Coach
I hear you — and I'm not here to tell you you're doing it wrong. Can I just show you one data point that's been surprising a lot of Comms Directors lately?
Comms Dir
Sure.
Coach
(shares screen) So we analyzed High Point's 5-mile radius. 15,500 people are actively searching for a church in your area right now. Not someday — now. And the way they search has shifted. A lot of them aren't even clicking Google results anymore — they're asking AI. ChatGPT, the AI box at the top of Google, Perplexity. And those AI tools don't rank websites the same way Google did. They pull from sites structured in a specific way.
Comms Dir
I've heard a little about AI search. I just haven't had time to dig into it.
Coach
Totally fair. Here's the practical question: if I type "find me a church in Madison that's good for young families" into ChatGPT right now — does High Point come up?
Comms Dir
I... actually don't know.
Coach
(searches live) It doesn't. And I want to be clear — that's not a reflection of your work. It's a structural issue with how the site is built. Most church websites weren't designed with AI visibility in mind because this shift happened in the last 18–24 months.
Comms Dir
So what does a FoundFirst site actually do differently?
Coach
Great question — and honestly, that's exactly what I'd love to have our FoundFirst executive walk you through. The short version: it's built around the actual phrases people type when they're spiritually searching, not just your church name. AI learns to associate High Point with those searches.
Comms Dir
I guess I'd want to know if it would actually make a difference for us specifically.
Coach
That's the right instinct — and we can show you that with your specific market data before you make any decision. What I'd suggest is a follow-up call that includes your executive or senior pastor. Our FoundFirst executive would walk through your numbers and what findability could mean in terms of first-time guests. No pressure to decide anything — just information.
Comms Dir
I'd probably need to be on that call too.
Coach
Absolutely — you'd be a key part of it. You're the one who'd actually work with us day-to-day. Can we find a time in the next two weeks that works for you and your pastor?
Coach debrief notes
- Didn't challenge her competence — framed the gap as structural, not personal
- Used a live demo to create undeniable curiosity
- Answered "what does it do differently?" briefly, then redirected to the FoundFirst executive call
- Secured her as an ally ("you'd be a key part of it") rather than going around her
Dialogue
Coach
Before we wrap up today, I want to share something with you — kind of a big-picture look at the opportunity that exists for High Point right now. Is that okay?
Comms Dir
Of course. I'll just be upfront — we're working with a pretty tight budget this year, so I want to be realistic.
Coach
I appreciate you saying that — and I promise I'm not going to pitch you anything today. I just want to make sure you have the right information, because what I'm about to show you is honestly about mission more than marketing. Fair?
Comms Dir
Fair enough.
Coach
(shares screen) Within 5 miles of High Point, there are about 155,000 people. Of those, roughly 49,000 are spiritually open — not hostile to faith, just not connected to a church. And about 15,500 are actively searching for a church right now.
Comms Dir
Wow. That's more than I expected.
Coach
And here's the part that tends to stop people: High Point's current market penetration is under 0.4%. So the question isn't really a budget question at the core — it's a mission question. If 15,500 people are searching and can't find you, what does that cost?
Comms Dir
That's a good point. I just don't know how to take that number to our pastor without a "so what does it cost?" conversation right away.
Coach
That's really helpful to know. And honestly, that's exactly why I'd love to bring in our FoundFirst executive for a follow-up — they can speak to both the mission and the stewardship side. The goal of that meeting isn't to close a deal — it's to show your team what's possible and let you decide if the investment makes sense.
Comms Dir
What would that meeting look like?
Coach
About 45 minutes. We'd walk through your specific market data, show a comparison of your current site's findability versus a FoundFirst site in a real AI and Google search environment, then open it up for questions. Your pastor and anyone from leadership would be welcome.
Comms Dir
I think Pastor Dave would actually find the data interesting. He's always saying we need to do better at reaching people who don't know us.
Coach
That's exactly what this is about. And here's something I can send you beforehand — a one-page summary that frames this around the Great Commission and good stewardship. Gives him context before the call so you're not starting from scratch.
Comms Dir
That would help a lot, actually.
Coach
Great. Let's find two or three times that might work and I'll get it on the calendar. This is genuinely one of those conversations where the data does the heavy lifting — you just have to get everyone in the room.
Coach debrief notes
- Neutralized the budget objection early by reframing as a mission question
- Gave her language and a tool (the one-pager) to bring it to her pastor
- Positioned the next meeting as low-stakes information, not a sales pitch
- Let the market data carry the emotional weight — didn't oversell
- Closed by reducing her effort: "the data does the heavy lifting"
Dialogue
Coach
I want to shift to something I think will be really relevant for where High Point is right now. Can I share a quick market snapshot we pulled for your area?
Comms Dir
Sure. I'll be honest with you though — we've been down this road before. We hired a digital agency two years ago, paid them for eight months, and never saw a single new visitor we could trace back to their work. So I'm a little guarded.
Coach
I really appreciate you telling me that upfront. That's not an unusual story, unfortunately — and I think it's worth understanding why that happens, because it's relevant to what I'm about to show you. Was that agency doing traditional Google SEO, paid ads, or something else?
Comms Dir
SEO mainly. They also ran some Facebook ads for a season. We got a lot of reports with charts, but the numbers that actually mattered — first-time guests — never moved.
Coach
That's the gap. And what I'm going to show you is a direct response to that problem, not a repeat of it. Can I explain the difference before I show you the data?
Comms Dir
Please.
Coach
Traditional SEO optimizes for Google rankings. The problem is two-fold for churches: search behavior has shifted, and rankings alone don't tell you if a real person showed up on Sunday. What we build is different in two ways. First, it's optimized for AI search — how ChatGPT, Google's AI Overview, and Perplexity surface a church when someone asks "what's a good church for someone who's been out of church for a while?" Second, we tie everything back to first-time guest metrics, not impressions.
Comms Dir
Okay. What does "optimized for AI search" actually mean in practice? Because I've heard a lot of buzzwords from vendors.
Coach
Fair. Let me show you rather than describe it. (shares screen) I'm going to type "welcoming church in Madison for someone who's been hurt by church before" into ChatGPT right now, live. (searches) High Point doesn't appear. Now watch what happens when I do the same search for a church we've built a FoundFirst site for in a comparable market. (shows result) They surface in the first response. The AI is essentially recommending them by name.
Comms Dir
Okay, that's actually different from what I've seen before. How does the AI know to pick that church?
Coach
The site is structured around the specific language spiritually curious people use when they search — not the church's internal language or tagline, but the actual phrases real people type. The AI learns to associate that church with those searches because the content is built to answer those questions directly.
Comms Dir
And you can actually track whether this turns into guests?
Coach
That's exactly the right question — and yes. We use a combination of first-time guest surveys, QR tracking, and campaign-specific landing pages so you're not just looking at impressions and hoping something happened. Vanity metrics are easy to produce. Accountability to what actually matters — people walking through the door — is harder, and that's what separates vendors who last from those who don't.
Comms Dir
That's what was missing before. We had no way to close the loop.
Coach
(shares data slide) Within 5 miles of your building, there are roughly 155,000 people. About 49,000 are spiritually open but unchurched. And 15,500 are actively searching for a church right now — this month. High Point's current market penetration is under 0.4%.
Comms Dir
I've seen numbers like that before from vendors. How do you get them?
Coach
Good question. It's a combination of U.S. Census data, Pew Research religious landscape data, and third-party search volume tools we use to analyze local query behavior. We can walk you through the methodology in detail — our FoundFirst executive does that in every market evaluation meeting. I don't want to gloss over it, because I know you've been burned by data that turned out to mean nothing.
Comms Dir
I appreciate that. So what's the next step — is there a pitch involved?
Coach
No pitch. What I'd suggest is a 45-minute call with our FoundFirst executive, you, and your senior or executive pastor. They'd walk through the full market evaluation, show a live comparison of your current site's AI findability versus a FoundFirst site, and answer every technical question either of you has. If it doesn't make sense for High Point, we'll tell you that too.
Comms Dir
(slight pause) That's a different tone than I'm used to from vendors. Let me talk to Pastor Sarah and see what her schedule looks like.
Coach
I'll send you a one-page summary you can forward to her — it frames the market data around the Great Commission and good stewardship. And if it's helpful, I can include a brief note on how this differs from traditional SEO so she's not walking in with the same skepticism you had.
Comms Dir
Actually, yes — include that. She'll ask.
Coach
Done. I'll get that over to you today.
Coach debrief notes
- Asked about the previous vendor experience before defending Missional Marketing — builds trust immediately
- Named the failure mode honestly ("vanity metrics") rather than dismissing the past
- Used a live AI search demo as proof, not just explanation
- Answered "how do you get those numbers?" with methodology transparency — didn't dodge it
- "No pitch" framing matched her guard level and lowered resistance
- Anticipated what her pastor would ask and offered to address it preemptively
- Never oversold — let the data and the demo carry the weight